Don't Fear Customer Returns
Customer returns - and the cost associated with them – are are a major pain point. Being able to offset loss, both pre and post-purchase is key in today’s competitive retail environment. This panel of experts will share their strategies and industry best practices including: how to update and communicate your customer returns policies to reduce the flow of goods, how to improve the efficiency of your reverse logistics process, and how technology is being leveraged to deliver higher pricing for merchandise slated for liquidation.
Eric Moriarty, Vice President, B-Stock Solutions
Dwayne Johnson, Director, Retail and eCommerce Strategy, SCI Group