• Creating the Customer Experience of Tomorrow Through Payment Technology

    Retailers are fusing online and offline strategies to improve in-store experiences, increase sales and ultimately stand out from the competition. In this session, Nancy Krattli, Vice President of Client Management for Merchant Services at American Express Canada, shares new Canadian retail data insights on the adoption of current payment technologies among retailers - from contactless and mobile payments to online purchases and new emerging technologies like voice activation – and explores what to prioritize in order to deliver the customer experience of tomorrow. Nancy Krattli, Vice President, Merchant Services, American Express
    Upendra Mardikar, Vice President, Technology, American Express Company
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