Bridging the Belonging Deficit: An Untapped Opportunity for Retailers
Over the last year, new technologies like AI, AR, VR and voice have signaled a dramatic shift to a future consumer that connects through digital interfaces that are pre-calculated by predictive data. How can retail leaders keep their eye on the customer with so many new digital influences to consider? In this session, Kelly Mooney, IBM’s first ever Chief Experience Officer will guide the audience through a global journey of technology & innovation, and it’s current and future impact on retail. Retailers will learn what to consider as they continue to modernize and improve the experience for their customers.
Kelly Mooney, Chief... more